2nd level IT Support Anaylst (IAM experience)Are you an IT Support Specialist with expertise in Identity Access Management (IAM)? Are you looking for an exciting contract opportunity in Basel, supporting a leading global organization within banking sector ? If so, our client is seeking a highly skilled IT professional to join their IT Services team !Start Date: ASAP (Latest: May 2025) Work in a fast-paced IT environment supporting IAM solutions Provide VIP and senior management IT support Collaborate with cross-functional IT teams and security specialists Gain hands-on experience with Active Directory, SailPoint & Microsoft Deliver 2nd-level IT support, including IAM request management and administration Monitor & report SLAs, analyze incident trends, and drive problem management improvements Collaborate with IT and Security teams to maintain effective ITIL-based processes Provide VIP/Senior Management support and assist with high-level meetings Manage virtual meeting support, mobile device configuration, and incident monitoring Ensure smooth on-call and on-site support when required Proven experience in IAM support & administration Strong understanding of incident & request management processes. Experience working with Active Directory, SailPoint & Microsoft Entra ID Willingness to provide on-call and after-hours support as needed Experience with virtual meeting support, hardware repairs, staging computer devices, and client hardware installations etc.