Overview of Role

Rothschild & Co as an organisation requires a high quality and responsive IT service for busy professionals. The organisation is committed to excellence and discretion in the services provided to its clients and needs similarly high standards in support of its own staff. Rothschild & Co is building a strong IT Service Management team to support the business in its ambitious strategic objectives.

The successful candidate will have a varied and hands-on role in our IT Service Delivery Team – this covers a wide range of topics such as application life cycle management, change-, problem and release management, onsite support, ongoing improvements to our Infrastructure environment in collaboration with the external Service Provider, managing smaller Projects to deliver new services.

It is important that the candidate is service oriented, thinks flexibly, takes ownership, communicates well and is a good team player.

Key Responsibilities

We are looking for a candidate with a strong IT and Service Delivery background. The role requires a candidate who is structured, works independently and is able to solve problems.

• Package- and Application life cycle management – Managing the lifecycle of standard software from requirement analyses, testing, licensing, maintenance to decommissioning. All in cooperation with our external service providers
• Threat Vulnerability Management for Workplace – Collaborating in the vulnerability process with IT Security and our external service providers
• Workplace – Working with our service provider to identify recurring incidents, putting in place service improvement plans, overseeing performance improvement initiatives, working with end users to understand new requirements
• Change Management - Assisting in continual improvement of systems through careful analysis of issues and their causes, prioritizing topics for review, ensuring change gets delivered in agreed time and quality
• Team Tasks - Collaborating with team members and deputizes them. Showing flexibility to take over task from colleagues when necessary

Education and Qualifications

• Commercial degree, apprenticeship or similar
• ITIL Foundation beneficial

Experience, Skills and Competencies Required

• Strong Service Delivery Mentality with real attention to quality and excellence in all areas
• Strong technical understanding of Citrix VDI, package- and application life cycle management
• Ability to solve problems independently, quickly and to communicate them clearly to management
• Excellent written and spoken communication skills in German & English
• Experience of managing tasks that require coordination of multiple external parties
• Strong team player with the ability to establish and maintain a high level of trust and confidence amongst peers and superiors
• Flexible individual who can work on many different topics at the same time, is willing to get involved and interested in learning new topics

Benefits

• Rothschild & Co is committed to safeguarding and enhancing the health and wellbeing of all its employees. To support this, Rothschild & Co provides all employees with a range of healthcare services and benefits that aim to support their overall wellbeing
• We are conducive to creating a working environment and culture where people can succeed
• We provide a variety of inhouse trainings, as well as tuition assistance for further education and training courses
• Everyone can choose to incorporate agile working principles into their working week
• We have learned a great deal about the adaptability, commitment and resilience of our people. We believe there are opportunities for all of us to enhance our working lives and outcomes, by applying a more flexible approach to where and when we work and part of your work time can be performed from home.

If you are curious to learn more about us and have valuable experiences in a similar role, then please submit your CV and Cover Letter through our recruitment tool.