Experience Level: Expert Estimated Duration: Ongoing - with scope to increase weekly hours. Rate: Please include your hourly rate or monthly retainer in your proposal. I’m looking for a proactive, detail-oriented Executive Assistant to support me across both client communication and the broader operations of a growing, service-based business. This is a client-facing and operational role, supporting a professional, confidential service (within the legal and private client sector) and assisting in the preparation and launch of a wider business offering. Tasks will include following up with clients by phone and email, reviewing and refining documents, assisting with CRM and process testing, and managing general administrative tasks. Discretion, initiative, and strong communication skills are essential — both written (for emails, client responses, document formatting) and spoken (for occasional client phone calls). Summary This is not an entry-level role. You should have at least 3 years’ experience supporting a business owner, consultant or director — ideally in legal, psychological, or private client environments where sensitivity, discretion, and structure matter. I’m based near Bristol and regularly work in London, so if you’re nearby, I’d welcome an in-person onboarding meeting. UK-based applicants only, please. An NDA (Non-Disclosure Agreement) and Statement of Work (SOW) will be provided before the project begins, due to the nature of the client base and material you may handle. While the role is primarily during UK business hours, occasional out-of-hours support may be needed depending on client needs. Flexibility is appreciated, though not expected daily. What you’ll be doing Managing inbound client contact via email, WhatsApp, and occasional phone calls Following up with clients, issuing invoices, and confirming appointments Coordinating calendars and booking slots Reviewing copy for emails, documents, and terms Testing processes such as bookings, client journeys, and CRM logic Maintaining client records in a CRM or ERP system Liaising calmly and professionally with clients by phone when needed Keeping operational documents and processes tidy and consistent What you’ll need Excellent spoken and written English — professional, clear, and confident A calm, polite phone manner Strong attention to detail and a logical approach to problem-solving Familiarity with CRM or ERP-style systems — you don’t need to be technical, just organised and process-aware Discretion and trustworthiness — you’ll be handling sensitive information Availability during UK working hours (Monday to Friday), with the ability to check in at least once or twice a day Ability to respond to occasional time-sensitive tasks quickly Willingness to provide references and complete a clear Standard DBS check (cost covered) Nice to have but not essential Experience in legal, psychology, HR, or private client services Familiarity with reviewing service terms, consent forms, or contracts Previous involvement in a business launch, scale-up, or systems implementation Background in client care, healthcare admin, or high-trust service delivery Hours and Setup Start with 5 to 10 hours per week, with flexibility to scale Ongoing retainer preferred, but hourly proposals also welcome Fully remote, with the option to meet in person for onboarding if you’re near Bristol or London To apply, please briefly answer the following: Tell me about your background — who have you supported, and in what settings How many hours per week do you currently have available and if/when required can you increase availability for us? Where in the UK are you based Are there any parts of the role that you wouldn’t feel confident covering What is your preferred hourly rate or monthly retainer Are you willing to provide references and complete a clear Standard DBS check (cost covered) Looking forward to hearing from someone I can work with long-term, with confidence and trust. Thanks, Luke